FAQs

  • Session cost is dependent on the therapist you are seeing. Sessions with Brittany and Nicole are $170. Sessions with Jessica are $180. Sessions are 55 minutes in length.

    Couples counselling is $200 per 55 minute session and $300 per 85 minute session.

    We accept e-transfer payments or credit card. A credit card must be on file to secure your appointment booking. Psychotherapy with a Registered Social Worker is covered by many insurance providers or extended health benefits. We will issue a receipt with all of the information you will require for your insurance claim. We recommend checking with your provider before our first session.

  • One of the most important aspects when engaging in therapy is your comfort and trust in your therapist. You should have a good sense upon our initial session if your therapist is the right fit for you. We offer a complimentary 20-minute phone conversation to determine fit and answer any other questions you may have. BOOK NOW to find out if we are the right fit.

  • In order to best serve you and others, we ask that you attend your appointment as scheduled. Our cancellation policy is 48 hours in advance otherwise 50% of the session fee will be applied for sessions canceled between 24-48 hours; 100% session fee will be charged for less than 24 hours notice or a no-show.

  • As registered social workers, we are required to keep all information shared in session confidential. There are some exceptions to confidentiality which include:

    • Disclosure of the intent to harm yourself or someone else.

    • The abuse of a child under the age of 16 or abuse by a licensed professional.

    • If case notes are subpoenaed to Court.

    • If you have signed consent to release information to other care providers.

  • Yes, therapy is highly effective in helping individuals, couples, and families with a wide range of mental health and emotional challenges. While this is a good thing, there are important factors to consider including finding the right treatment approach that matches the concerns, fit between client and therapist, client commitment, and having patience for the process.

  • The duration of therapy can vary widely from person to person and depends on several factors, including an individual’s specific concerns, the type of therapy being used, and the level of engagement. While there’s no set timeline, most clients see me for approximately 12 sessions, with some attending a little less and some attending more. We always encourage open communication so that we can adjust our treatment plan as needed to achieve your desired outcomes.

  • Mountain Brow Counselling is located on the Hamilton Mountain at 304 Brucedale Avenue East. The location is fully accessible and there is free on street parking.

  • We use an online portal called Owl Practice which allows clients to book or reschedule their sessions conveniently online. We always encourage clients if they have a specific date/time that works best for their schedule, to book well in advance and even book several sessions at a time to maintain their spot.

  • Not at all! Perinatal mental health is my niche, however there are very often a myriad of things people want to work on whether they are parents or not. Common themes we often explore include: grief & loss, fear of conflict, burnout, anxiety, depression, lack of support and boundary setting. There is no limit to the topics we can discuss in therapy, however if something is outside of my scope of practice we will let you know and we can discuss a referral to an appropriate support.